Hi 👋 How can we help?
Guides, FAQs, and a real human on standby. Ask by chat, voice, or email — in any language.
Getting Started
What is Prompt Aura?+
Prompt Aura is an AI platform for generating, learning and monetizing prompts — with an Academy, Image Studio, AI Tools and Community.
How does the free trial work?+
You get 25 minutes of free access. After that, features unlock with a $5 or $9 pass. The trial resets every ~4 hours automatically.
How do I sign up?+
Click Login in the header — use Google or your email. Your progress and certificates are saved to your account.
Billing & Plans
What do I get for $5 vs $9?+
$5 unlocks all standard generation and tools. $9 (Pro) adds exclusive categories, premium prompt packs and advanced features.
Can I get a refund?+
Yes — we offer a 30-day money-back guarantee. Refunds are handled by our payment provider Paddle: visit paddle.net to request one, or email rotdot64@gmail.com and we'll help. See our /refund page for details.
Academy & Certificates
Are the certificates real?+
Yes — each certificate has a unique ID and QR code that links to /verify for public verification.
Why can't I skip the video?+
Our anti-cheat player limits scrubbing so your certificate actually reflects your learning. Watch through and you're done.
A course opens but says 'not found'.+
Refresh the page. If it persists, clear site data or ping support in the chat below.
AI Image Studio
Image generation isn't working.+
Make sure you're signed in — image generation requires an account. Then re-try; large prompts may take 10-20s.
Can I upload an image for analysis?+
Yes — open Studio → Analyze, upload up to 6MB and ask any question about it.
Languages & Voice
How do I change language?+
Use the language switcher in the header. We support 10+ languages including Urdu, Hindi, Arabic and Chinese.
Can I speak instead of typing?+
Yes — tap the 🎤 mic button in the chat. It works in Urdu, Hindi, Arabic, English and more. Grant mic permission when prompted.
Account & Privacy
Is my data safe?+
Yes. We use encrypted storage with row-level security, never sell your data, and share it only with the providers needed to run the service (payments, hosting, AI). See our /privacy page for the full notice.
How do I delete my account?+
Email rotdot64@gmail.com from your account email and we'll wipe it within 48h.
Still stuck? We're on it.
Bye for now — but our chat and inbox are always open. 👋
Email rotdot64@gmail.com